Description

Position Overview

The Client Engagement Support Manager is responsible for strengthening TRC’s client service through ownership of client implementations, reporting accuracy, and support of key client initiatives and projects. This role ensures that implementations are executed thoroughly and on time, client reporting is accurate and insightful, and department projects are completed with consistency and adherence to best practices.

The position is designed to be flexible: while the primary focus is implementations, reporting, and project work, the role may also take on direct client responsibilities as needed to balance workloads or provide additional support to the Client Services team.

Essential Job Functions

Lead the planning, coordination, and execution of new client implementations.
Ensure projects are completed on time, within scope, and with accurate documentation.
Develop and maintain implementation best practices to reduce scope creep and ensure consistency.
Collaborate with Sales, Operations, Technology, and CSMs to align implementation deliverables with client needs.
Oversee the design, validation, and delivery of client reports.
Ensure reporting accuracy, logic, and data integrity.
Partner with CSMs to understand client requirements and deliver insights in a clear, client-ready format.
Anticipate client reporting needs and proactively identify process improvements.
Support VP, Client Services and CSMs with departmental projects, reporting initiatives, and policy work.
Flex into direct client ownership for accounts, as assigned.
Participate in client meetings to provide subject matter expertise when needed.
Support future client technology setup and configuration

Requirements

Requirements
Educational, Experience, and Licensing Requirements

Bachelor’s degree in Business, Management, or related field (preferred) or a combination of 5+ years’ experience with project management, client services or operations.
5+ years of relocation industry experience required.
Strong project management skills with proven ability to manage multi-step projects. (PMP or similar certification a plus.)
Strong analytical skills: demonstrated ability to validate, manipulate, and interpret data.
Excellent organizational skills, attention to detail, and ability to prioritize effectively.

Other Qualifications

Strong verbal, written, interpersonal, presentation, persuasion and consulting skills
Strong business acumen and understanding of business processes, delivers accurate, high-quality work with attention to detail. 
Good decision-making skills, including expert problem-solving skills, problem analysis and discernment under pressure
Excellent planning, organizing, prioritizing, and negotiating skills. Manages complex, multi-stakeholder projects effectively. 
Demonstrated ability to interact with clients at all levels of their organization positively. Understands and anticipates client expectations.
Partners effectively with colleagues across departments.
Demonstrated accountability for achieving service commitments and the ability to deliver results under tight timelines 
Proficient in Microsoft Office (Outlook, Word, PowerPoint and Excel)
Adapts to changing priorities and responsibilities.
Ability to travel 25% of the time.