Description
Job Title: Operations Manager
Location: Remote (U.S.-based)
Salary Range: $60,000–$70,000 per year
About Faithful America:
Faithful America is a network of progressive Christians demonstrating our faith through bold, prophetic action for a more equitable, free, and loving world. We're a community of Christians from all denominations and none, churched and unchurched, who integrate spiritual practice and organized action to love our neighbors and to resist those twisting our faith to cause them harm.
Since 2004, we have been educating, organizing, and mobilizing social-justice Christians to advance Jesus' prophetic vision of God's Kingdom and to challenge White Christian Nationalism and all the ways it harms our neighbors, our faith, and our democracy. We are building grassroots power to oppose the Christofascist Trump regime and effectively transform unjust systems and ideologies that are built and sustained by those in power -- whether they be faith leaders, politicians, or corporations.
Position Overview:
Faithful America is seeking a resourceful and highly organized Operations Manager to oversee and strengthen our internal operations and administrative systems. This is a new role on our small but growing team, offering the opportunity to both manage day-to-day operations and build the systems that will support our long-term sustainability.
This position will be the sixth full-time staff role at Faithful America, joining a dedicated team of employees, freelancers, and an engaged Board of Directors.
In the near term, the Operations Manager will take ownership of essential day-to-day finances, people operations, procurement, and technology; provide governance and planning support; and support key organizational functions.
Over time, the Operations Manager will also lead efforts to improve and scale our systems, identifying opportunities to increase efficiency, strengthen compliance processes, and better support our mission. This may include streamlining financial reporting, improving organizational file management and data practices, and designing processes that help the team work more effectively as we grow.
We’re looking for someone with meticulous attention to detail, a high degree of initiative, and strong alignment with our mission and values.
Experience in nonprofit operations – especially with a 501(c)(3) and affiliated 501(c)(4) – and comfort with coordinating financial reporting (profit and loss statements, budget vs. actuals, etc.) are highly desirable.
The right candidate will thrive in a collaborative, start-up-like environment where systems are still being built and improved — and will find fulfillment in ensuring our mission-driven work runs smoothly behind the scenes.
Responsibilities
Core Responsibilities (>90%)
Manage day-to-day finances, including:
Accounts payable (timely and accurate payment of bills/invoices, methods of payment, etc) and receivable (payment processors, online stores, credit card merchant account, deposit mailed donations, etc).
Timely financial reporting processes (including categorizing transactions in QuickBooks Online) and audit trail records.
Coordination with accountants and auditors (990s, annual audits, state registration renewals, monthly board financial statements, FEC filings when necessary, etc.)
Supporting donor stewardship by generating templated donor acknowledgement letters and drafting occasional communications/updates/thank yous with monthly donors
Manage day-to-day people operations, including:
Process staff payroll, including wages, benefit stipends, and reimbursements through Faithful America’s PEO administrator.
Lead operational aspects of team member onboarding, offboarding, leaves of absence, etc.
Manage day-to-day procurement and technology, including:
Administration of all organizational licenses and accounts (Zoom, Google Workspace, etc.).
Renewals of organizational properties (SSLs, URLs, etc.).
Insurance policies (ensure they meet our needs, manage renewals and premiums, etc.).
Vendor research, contract review, and relationship management.
Provides governance and planning support, including:
Coordination of organizational calendar (staff travel, conferences, actions, etc.)
Supporting organizational workflow by managing communications ahead of board meetings, drafting meeting agendas, taking meeting notes, as assigned by the Executive Director.
Assess, research, develop, and recommend improvements to current internal processes and systems, then implement and maintain.
Support key business functions including the establishment and effective operation of a 501(c)(3) organization.
Other Responsibilities (<10%)
Monitor the [email protected] inbox, identify the emails that need a response, and provide a response directly or route them to other staff.
From time to time, provide logistical and administrative support for campaign mobilizations (rallies, press conferences, etc.) and member events (webinars, trainings, etc.), as needed.
Participate in regular staff meetings as an engaged, collaborative team member.
Pitch in on other tasks as needed, especially in moments of organizational pivot, urgency, or opportunity — always with a focus on sustainable workload and shared team accountability.
Success in the First 6 Months Looks Like:
You’ve developed a baseline understanding of Faithful America’s mission, vision, goals, major campaigns, and the broader context in which we operate.
You have developed a granular understanding of how the core work of the organization gets done (who on the team does what, what systems and processes are in place to support the work, what tools the team rely on, etc.).
You have stepped into ownership of the organization’s daily operations and are executing these tasks accurately, completely and on time.
You’re keeping our administrative processes consistent and organized while ensuring they meet the needs of our team members and the organization more broadly.
You’re working proactively and in a fairly independent manner. You ask questions and ask for help or collaboration when necessary, but are generally functioning well without a lot of handholding or close supervision.
You have completed a comprehensive inventory of the systems, platforms and services that provide the functional backbone for our organization, and understand the role each of them play. In addition, you have identified some areas of improvement (gaps that need to be filled, ways to streamline our work, subscriptions that can be canceled, etc.)
In all aspects of your work, you are embodying the values of the organization and doing your part to support a healthy, equitable and respectful work culture.
Qualifications:
Note: We know there are great candidates who might not check all the boxes listed below, or who possess important skills we haven’t thought of as it relates to this position and the organization writ large. If that’s you, please don’t hesitate to apply and tell us about yourself.
You could be great for this role if:
You have at least 2 years of operations experience (ideally in a nonprofit or campaign setting). Hands-on experience in day-to-day organizational finances is highly desired.
You resonate deeply with Faithful America’s mission, vision and values.
You are unfailingly trustworthy, bringing a strong sense of ethics and honesty to your work and handling sensitive information with discretion and integrity.
You approach your work with a task-oriented, solutions-focused attitude, can manage complex work without getting overwhelmed, and are good at staying composed when things get hectic.
You’re self-motivated and good at working independently, while also knowing when to reach out for guidance or collaboration.
You are highly organized with a strong and consistent attention to detail.
You are an adaptable, resilient problem-solver who is good at anticipating challenges and finding practical solutions before problems escalate.
You have a deep curiosity about the world and an ongoing commitment to learning and growing.
You’re a good all-around communicator with a knack for building trust and bringing people along with new ideas or changes.
You possess a strong professional aptitude for technology (Google Workspace/Microsoft Office Suite, Zoom, etc.), are comfortable learning new systems and software, and have aptitude for understanding evolving cybersecurity best practices.
You have a strong equity lens and can work effectively across lines of personal difference.
You have a social and political understanding of various types of systemic oppression -- such as White Supremacy, patriarchy, and heteronormativity (as distinct from overt bigotry or discrimination) -- and are committed to fighting oppression in its many forms.
Although not required, strong candidates will have some of the following:
Experience at a progressive, mission-driven organization (e.g., an advocacy group, faith-based nonprofit, political campaign, labor union, or similar), especially one that was small or a start-up.
Experience overseeing payroll, reviewing financial statements, and/or using QuickBooks
Online.
Day-to-day financial management experience in a non-profit setting which included multiple legal entities and/or multiple restricted grant funding streams.
Experience developing and implementing organizational policies and processes.
Experience in project management and/or managing organizational change processes, particularly around the adoption of new or upgraded systems.
Proven effectiveness in building or improving accounting and finance infrastructure, and/or strong familiarity with non-profit accounting functions, processes, and governance norms.
Demonstrable experience with audits, legal compliance, and budget development.
Formal education related to accounting, business administration, human resources, financial management, non-profit management, or a related field.
Experience using Quickbooks, JustWorks, Concur, Bill.com, and/or other similar finance and operations platforms.
Experience researching and implementing cybersecurity best/better practices in organizational or team contexts.
Experience assessing and managing different kinds of risks relevant to 501(c)(3)s and 501(c)(4)s (e.g. financial, legal, physical, digital, health & safety, reputational, etc).
A background that includes active involvement in progressive social movements, particularly those that work to support racial justice, environmental justice, economic justice, gender equity, and/or immigrant rights.
Compensation
This position offers a salary range of $60,000 - $70,000.
Benefits include a monthly health-care stipend of $550, short-term and long-term disability insurance, access to a non-matched 401(k) program, and benefits for wellness and self-care.
Employees receive 18 days of paid vacation their first year plus 1 additional day each year of employment, unlimited personal sick time, 7 paid caregiver days (e.g., for days without child care, to care for parents or other family members, etc.), 7 paid family leave days, and 13 paid holidays. The Faithful America office may also close between Christmas and New Year’s, and on three Fridays each summer.
Flexible structure
This is a full-time, exempt position that reports to Faithful America’s Executive Director. The workload will average approximately 40 hours/week.
Faithful America is committed to supporting a healthy work/life balance for all of our employees through flexible hours and wellness benefits. In addition, we strive to be a workplace that is family friendly and supportive of those with care responsibilities.
This position involves telecommuting and working in a virtual office, and will require consistent phone and internet access at your home office location. A laptop, phone stipend, and other office support will be supplied.
We are open to candidates located anywhere in the contiguous United States. Occasional travel for things like member events, trainings or staff retreats may be required (consistent with public health guidelines).
How to apply
The application deadline is 11:59pm (Pacific Time) on Sunday, October 19.
While the hiring process may be subject to change, we are currently anticipating 2 rounds of interviews and one timed skills test that should take less than 3 hours to complete. If we ask you to take a skills test, you will be given an honorarium for the time you spend on it. Finalists will be asked for references.
Please apply using this page. Applications should include a resume and, in lieu of a traditional cover letter, answers to the following questions:
Why are you applying for this job? (Please be very specific. Suggested word limit: 250)
Describe a complex challenge you’ve faced in an operations or administrative role. How did you identify the key issues, and what solution did you implement? (Suggested word limit: 250)
Review the 12 bullet points from this job description that follow the heading: “Although not required, a strong candidate will have some of the following.” List each of these bullet points you believe you bring to the table, with a few words of explanation for each. If a single bullet point includes many parts, please be clear about which part(s) are applicable to you.
How did you hear about this position? Please be specific.
Please direct any questions to [email protected]. In addition, please send an email to that address if you require any kind of accommodations related to the application or hiring process.
Faithful America is fighting for a church and a world that affirm the dignity of every person and don’t use religion as a pretext for bigotry, discrimination, or social oppression. Faithful America is an equal opportunity employer, and we encourage individuals from all backgrounds to apply for this position. We do not discriminate on the basis of race, color, sex, age, national origin, disability, sexual orientation, or gender identity or expression, nor any basis protected under law.
