Description
Job Title: Help Desk Analyst
Location: Remote
Clearance: Must be a US Citizen able to OBTAIN a favorable Public Trust
Citizenship: US Citizen
AttainX Inc. is seeking a customer-focused Help Desk Analyst to support the U.S. Department of Agriculture (USDA) Animal and Plant Health Inspection Service (APHIS) trade certification systems under an Operations and Maintenance (O&M) and Development, Modernization, and Enhancement (DME) contract. The analyst will provide front-line technical support for the Lacey Act Web Governance System (LAWGS), the Phytosanitary Certificate Issuance and Tracking (PCIT) system, and the Veterinary Export Health Certification System (VEHCS) — web-based applications that enable importers, exporters, brokers, accredited veterinarians, and state and federal officials to file declarations and obtain export health and phytosanitary certificates.
The ideal candidate is a strong communicator who can diagnose and resolve user issues, guide users through eAuthentication and account access, document resolutions, and escalate technical defects to the development and O&M teams. This role is central to keeping these mission-critical trade systems available and responsive for a nationwide user community.
Qualifications and Education Requirements:
Preferred Qualifications:
Job Duties:
Non-Essential Functions:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
About Us:
AttainX Inc. is a Women Owned Small Business (WOSB), Economically Disadvantaged WOSB (EDWOSB), CMMC Level 2, CMMI Level 3, ISO 9001:2015 certified QMS and Silver Level SAFe Partner. For more than 15 years, AttainX, Inc. has delivered emergent technologies, software products, and high-quality services that meet the needs of our Federal Government customers.
The last 4 years have shown significant company growth as we have increased our contracts portfolio and hold the "Best in Class" contract vehicles, GSA MAS and OASIS Small Business and 8(a) Pools 1, 2 and 3. In addition, we are prime on several Agency Specific IDIQs and BPAs with the National Oceanic and Atmospheric Administration, Department of Energy, Navy, Health and Human Service, USCIS and the Defense Intelligence Agency.
AttainX is dedicated to quality and best practices for the services we provide. We understand our people are the key ingredient to ensuring our customers Mission and Goals are met with excellence.
Benefits:
Competitive compensation and benefits packages including paid vacation, medical, dental, vision, matching 401K plan, tuition/training reimbursement, and Long & Short-Term Disability.
EEO Commitment:
AttainX is an equal employment opportunity employer, committed to providing a workplace free from discrimination based on Title VII of the Civil Rights Act, VEVRAA and Section 503, or other status protected by applicable federal, state, local, or international law. These protections also extend to applicants.
Accommodations:
Individuals with a disability who would like to request a reasonable workplace accommodation may send an email to Human Resources indicating the specifics of the assistance needed.
Physical Demands:
Sitting and working on a computer for long, continuous periods each day; effective communications by telephone, email, and face-to-face; standing, walking, and sitting; handling and feeling objects or controls; reaching; talking and hearing; lifting and/or moving up to 10 pounds; and specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.
Work Environment: The noise level in the work environment is usually moderate.
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